Legal
Privacy Policy
How we collect, use, and protect the information you share with us.
Last updated January 2026
Overview
This Privacy Policy explains how The Matchbox (“we,” “us,” or “our”) handles personal information when you visit our website, contact us, or work with us as a client.
We keep the data we collect to the minimum needed to respond to you and run our business, and we never sell it.
Information we collect
When you submit a form, we collect the details you provide — typically your name, company, work email, and a description of what you are trying to move.
Like most websites, we also collect basic technical and usage data such as your browser type, device, and the pages you view, through privacy-respecting analytics.
How we use it
We use your information to respond to inquiries, schedule conversations, deliver our services, and improve our website.
We may send you relevant follow-ups about your inquiry. You can opt out of non-essential communication at any time.
Sharing and third parties
We share information only with trusted service providers who help us operate — for example, analytics, email, and scheduling tools — and only to the extent they need it to perform their work.
We may also disclose information where required by law.
Your rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain processing.
To exercise any of these rights, email us and we will respond promptly.
Data retention and security
We retain personal information only as long as necessary for the purposes described here, and we apply reasonable safeguards to protect it.
No method of transmission or storage is perfectly secure, but we work to protect your data with appropriate technical and organizational measures.
Questions about this policy? Email us at hello@thematchbox.inc.